Datenschutzerklärung
Click on the links for O-Hits full Privacy and Cookie Policies:
Privacy Policy
In respect of any personal information that we collect from you, the data controller (the company that is responsible for your privacy), is O-Hits which is the trading name of Double Swan Ltd. (11919025) at Cell Block Studios College Road, H M Naval Base, Portsmouth, England, PO1 3LJ. Responsible Person for cosmetic products sales in the EU is O-Hits OÜ (17141696) at Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 139b, 11317. Hereafter “O-Hits”, “we”, "us" or “our”.
This Privacy Policy does not apply to the websites of any business partners or to any other third parties, even if their websites are linked to our website. We recommend you review the privacy policies of any third party with which you interact.
At O-Hits we treat customers’ personal information and details extremely seriously. We will only use the information we collect about you in accordance with current privacy laws for the primary purpose of making your shopping experience as enjoyable and easy as possible as well as marketing the products most relevant to your dissolvable vitamin supplement needs.
Personal information that we collect about you and why
- Information that you enter when signing up for the O-Hits newsletter, registering a customer account with O-Hits, placing an order for CBD products or requesting a refund or making a return. We require your email and postal address information to deliver your order, send a confirmation notification as well as send marketing materials if you have signed up.
- Details of your past orders. So we can, for example, process your refund or return.
- Your details when you contact O-Hits. This so we can effectively reply to your enquiry, share post purchase surveys and give informative recommendations about the O-Hits CBD product range.
- Anonymous non-personal information about device, browser, interaction with marketing materials if applicable and website usage including information such as page viewed, the length of sessions and banners clicked. This helps us optimise the shopping experience for our website visitors and ensure the functionality of the website is working.
- business name, address, website and other information if you signup to the O-Hits affiliate programme.
How long we retain your data
We will hold this information for as long as you remain an active customer and otherwise as long as is required by applicable law or the legitimate business interests of O-Hits.
Marketing Communications
If you have requested us to do, then we will send you communications informing you of our online CBD products and special offers. If you have browsed our website and previously given O-Hits your contact details then we may use this information to send you marketing materials. You can change your mind on how you would like to be communicated with or unsubscribe at any time by either:
Clicking on the unsubscribe link found at the bottom of every email or by contacting our customer services team using the email address hello@o-hits.com
For opting out of receiving communications prompted by online behaviour please see our cookie statement
Please note that it can take up to 24 hours to be removed from our marketing list therefore you may be selected for one final email before removal.
Who we share your personal information with
We do not sell any of your personal data to a third party. However, we do need to share your data with a number of companies that we work with to provide the service and shopping experience that you are used to. See examples below:
- Companies that make sure your order is completed and arrives at your door, such as payment service providers, our fulfilment and delivery companies.
- Marketing agencies and suppliers, such as printers, email service providers, data cleansing providers and media partners. Such as Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.
- Fraud prevention agencies & law enforcement so we can manage fraud.
- Marketplace sellers where you can place an order such as Amazon.
Privacy of children and sensitive information
We do not knowingly collect personal data from anyone under the age of 18. To buy our online CBD products you confirm you are 18 years or older. We do not knowingly obtain any Sensitive Personal Data about our customers, such as information about health or medical conditions, race or religious beliefs.
We regularly cleanse our data and will remove anyone flagged as deceased from receiving any marketing communications from us.
If we are made aware that we have received information from anyone under the age of 18 or Sensitive Personal Data in violation of this Privacy Policy, we will immediately ensure that they do not receive marketing communications from us and will take steps to remove them from our database.
Where we store your personal information.
All personal information that you provide is stored on our secure servers or those of our ecommerce platform Shopify, which may be situated outside of the European Economic Area (“EEA”). Where personal information is transferred outside of the EEA we will take all reasonable efforts to ensure that adequate contractual safeguards are in place (e.g. the European Commission’s standard data protection clauses or “model clauses”), to ensure the security of your personal information is maintained when it is processed by the third party.
Contact Us
If you want to know more about the data that we may hold for you or want to know more information on how O-Hits collects, stores and processes your personal information when marketing and selling CBD products online then please contact customer services using the email address hello@o-hits.com.
If you are not satisfied with the way in which we have resolved your questions, you can contact the national data protection authority of your country.
Changes to our Privacy Policy
We may amend this privacy policy at any time so please ensure you check the latest version regularly
Updated 23th August 2024
Cookie Policy
How we use cookies on our websites
We use cookies on our website. To find out more about the cookies we use and how to manage and delete cookies, please see our Cookie Policy below.
Cookie Policy
We use cookies on our websites to enable certain parts of it to function and to distinguish you from other users. This helps us to provide you with a better experience and to improve our website to work more efficiently.
By using o-hits.com and its subdomains, you accept the use of cookies in accordance with this policy. If you do not accept their usage, please disable them following the instructions below but note this may limit your use of our website.
What is a Cookie?
A cookie is a small text file that websites send to your computer and place in your browser when you are on their websites. A cookie typically contains a mix of numbers and letters and are widely used to make websites work or work more efficiently. They enable a website to remember a user, identify when that user returns and track their behaviour. They cannot harm your computer and are not used to collect any financial information.
Why do we use cookies?
We use cookies to enable you to shop online CBD products on the o-hits.com website, enhance your shopping through offering an easier, faster and more relevant user experience and to analyse our traffic and performance to better serve visitors and customers. We also share information about the use of our website with third parties to improve our marketing and advertising activities.
What are Cookies used for?
First Party Cookies
These allow you to use the basic functionality to browse or shop our website. This includes browsing products, adding items to your bag, allowing us to remember what dissolving vitamin supplements or other items you’ve added to your bag and ordering items. Without these cookies, you will be unable to use our website.
Other cookies allow us to review how you use o-hits.com so that we can measure and improve performance and the experience offered. Their usage can be restricted but the site may not perform or look as expected.
Advertising and Targeting Cookies
These cookies allow us to track visitors’ interest in our products, to understand what most appeals to customers to ensure we make our offers as appropriate as possible and to personalise our advertising efforts, so that they relate to your interests and shopping history within the site and beyond.
The cookies we use can be classified into the following categories:
- First-Party Cookies: these are issued from the website you have accessed. These cookies often serve to give memory to the website about your data and preferences.
- Session Cookies: these are used for the duration of your browser session. They may be used for a variety of purposes such as remembering what you have put in your shopping basket as you browse around our website. These session cookies will expire after a browser session.
- Persistent Cookies: these are stored on a device in between browser sessions which allows your preferences or actions across our website to be remembered. Persistent cookies may be used for a variety of purposes including remembering users' preferences and choices when using a website or to target advertising.
- Third-Party Cookies: these are cookies that are set by a website other than the one you are on. Our site may contain links to and from the websites of our partner networks, data partners, advertisers and affiliates. It may also contain links to 3rd party social media sites. These parties may set their own cookies on your browser over which we have no control. To learn how a site collects and uses your information, please read the privacy policy of that website.
Custom pixels in Shopify are used to track user interactions on our website while maintaining security and site performance. These pixels collect data for analytics, marketing, and measurement purposes, helping to understand customer behaviour and improve services. As of February 2, 2025, Shopify has automatically converted previous tags to custom pixels, which operate in a sandboxed environment to protect user privacy. This ensures that any data collected complies with privacy regulations while providing accurate tracking for essential business insights.
How you can disable cookies
When you first use o-hits.com you will have the option to disable cookies by selecting 'no to cookies'. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings at any time. For more information about managing and disabling cookies on your computer, please visit: www.allaboutcookies.org/manage-cookies
Amendments to this Cookie Policy?
We may amend this Cookie Policy at any time without notice. Please revisit this page from time to time to review any amendments or revisions, as your continued use of our website confirms your acceptance of the version of the Cookie Policy in force. If you do not agree to any changes that we make, you should not use or access our website.
How can you contact us?
Email our customer service using the email address hello@o-hits.com or the contact form here.
Updated 23 August 2024